Legal information and data protection

LEGAL NOTICE

Ownership of the website

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, it is reported that the website www.iberozoaviajes.com (hereinafter, the “Website”) is owned by:

• Holder: IBEROZOA, SL

• NIF: B75678037

• Registered office: Sector pueblos, no. 20 portal 5, floor 1, door B. 28760 Tres Cantos, Madrid.

• Contact email: iberozoa.viajes@gmail.com

• Phone: +34 654455499

Object

This legal notice regulates access, navigation and use of the website www.iberozoaviajes.com, as well as the responsibilities arising from the use of its contents, understanding content to mean texts, graphics, drawings, designs, codes, software, photographs, music, videos, sounds, databases, images, expressions and information.

Terms of use

Access to and/or use of the Website confers the status of user, who accepts, upon such access and/or use, the conditions set forth herein. The user agrees to make appropriate use of the content and services that IBEROZOA, SL offers through the website and not to use them for:

• Engaging in illicit, illegal activities or activities contrary to good faith and public order;

• Cause damage to the physical and logical systems of IBEROZOA, SL, its suppliers or third parties.

Intellectual and industrial property

All content on the Website, unless otherwise indicated, is the exclusive property of IBEROZOA, SL, including, but not limited to, graphic design, source code, logos, text, graphics, illustrations, photographs, and other elements appearing on the Website.

Responsibility

IBEROZOA, SL is not liable for any damages of any kind that may arise from errors or omissions in the content, lack of availability of the Website, or transmission of viruses or malicious programs.

GENERAL CONTRACTING CONDITIONS

 

1. Object

These terms and conditions govern the contracting of tourist services offered by IBEROZOA, SL through the Website, especially travel agency services, tourist packages, and related services.

2. Hiring process

The contracting process is completed entirely online. Users must select the services, complete the required information, accept these terms and conditions, and make payment according to the available payment methods. The contract will be effective upon confirmation via email.

3. Obligations of the parties

IBEROZOA, SL undertakes to provide services in accordance with current legislation and with the characteristics described. Users agree to provide truthful data and to make legitimate use of the Website.

4. Prices and payments

All prices are listed in euros and include applicable taxes. Payment will be made through the authorized platforms and will be automatically confirmed to the user once successfully processed.

5. Cancellations and returns

The user may cancel contracted services in accordance with the cancellation policy specific to each service, which will be duly indicated during the contracting process. 

6. Data protection

The personal information provided will be treated in accordance with the provisions of the Privacy Policy.

7. Legislation and jurisdiction

These terms and conditions are governed by Spanish law. For any dispute, the parties submit to the Courts and Tribunals of Madrid, unless consumer regulations provide otherwise.

PRIVACY POLICY

Data controller

• Company: IBEROZOA, SL

• NIF: B75678037

• Contact email: iberozoa.viajes@gmail.com

Purpose of the treatment

We process the personal data you provide us with for the following purposes:

• Manage the contracting of tourist services.

• Sending commercial and promotional communications related to our products and services.

• Customer service and incident management.

Legitimation

The legal basis for the processing of your data is:

• The execution of a contract (art. 6.1.b GDPR)

• The consent of the data subject (art. 6.1.a GDPR)

• Compliance with legal obligations (art. 6.1.c GDPR)

Recipients

Data will not be transferred to third parties except under legal obligation or when necessary to provide the service (for example, airlines, hotels, or insurance companies for package tours).

Storage period

Your data will be retained for the duration of the contractual relationship and, subsequently, for the periods required by tax, accounting, and tourism regulations.

Rights

You can exercise your rights of access, rectification, deletion, objection, restriction of processing, and portability by sending a request to our email address, accompanied by a copy of your ID.

You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).